In case you have issue with your order

What to do if Sinam has provided me with the proof of the transfer but the beneficiary declares not to have received the top-up or the transfer

Due to technical issues, Mobile operators may fail to send the credit or money transfer notification SMS to the beneficiary.

If necessary, ask the beneficiaries to consult their balance to confirm the transfer. In the event that the balance has not been credited (extremely rare case), ask the beneficiary to call the GSM operator in order to proceed with the claim.

As a reminder, all our processing is automated and there is a 0.00% chance of providing you with an invalid or incorrect reference number.

In case the beneficiary shows bad faith, contact Sinam Support to assist you in providing them with proof of the transfer or you can call the mobile operator’s call center directly to confirm the transfer with the reference number.